Friday, February 02, 2018

Canada's MOST Rider Friendly Community Contest - Supporting our Community!

We are awful excited that in its third year, Canada's MOST Rider Friendly Community Contest has seen an explosion in nominations.

Thanks to our relationship with Community Futures, this contest is beginning to really gain traction and we are so grateful to them for their support and love of small towns, small business and entrepreneurs!

Riders it seems are catching on!
So are communities and community leaders.

Helping smaller communities that don't usually get a whole lot of fanfare for what they do right in the game of tourism is a really gratifying thing for our whole team.

In all we and our media partners giveaway over $60K in marketing to the winning communities and provide a way for all communities that consider themselves Rider Friendly to get some attention and notice!

Belt Drive Betty Media is made up of contractors who live a motorcycle life.

We are so thrilled to support our sport on so many levels, helping to promote the CMDRA, helping to promote every charity and non profit ride that we can, every small business event, riding club event...for free in most cases - it's part of our mandate, our mission if you will!  We give back into the community we make our living from.

We promote adventure riding, motocross and anything else that our readers submit to us, and that they find interesting and engaging.  Through our events calendars, our newspaper, our contest and the Rider Friendly Business Association Community & Directory ....the community news and information we disseminate really is "Rider Powered News!"

We have some wonderful new media partners that we are now working with as well and this will only help raise Canada's visibility as a motorcycling destination of note!

Our New Media Partners:
Man Wants in the UK, the brand new Colorado Rider News and World of Motorcycling Pod Cast!
AND, our stalwart partners:
Northern Horizon Newspaper and Kick Stands Up on Reality Radio 101 with Lou DeVouono

We are working hard to spread the news and word about our great country and the amazing, unique and inspiring riding we have to offer, not just to international visitors, but to those in Canada too!

Visit our websites and see what we offer:
www.beltdrivebetty.com - International News

www.bustedknucklenews.com - Canadian News

www.canadianmotorcycleevents.com - EVENTS

www.riderfriendly.com  - A directory of businesses who are a part of the Rider Friendly Business Association, that want to serve riders and a community to connect with them.

www.riderfriendlycontest.ca - A contest to celebrate the communities that love riders.

www.motorcycletourism.ca - an Alberta registered non profit on its way to charitable status in Alberta and then looking forward to the two - three year journey to CRA status.
"We promote motorcycle tourism in Canada, the preservation/promotion of our rich military history & great customer service."

Our TV Show:
Ride Like a Local on EastLink TV and YouTube

Hope you'll check out Canada's MOST Rider Friendly Community Contest and our current champion - Port Alberni - Canada's MOST Rider Friendly Community from the 2016 riding season.

#RiderFriendlyContest

Belt Drive Betty
Editor & Rider






Thursday, January 25, 2018

Fundraising, Accountability & Becoming a Registered Charity


There has been a lot of talk going around regarding a man named Myles MacDonald and his fundraising endeavours. Myles has a private foundation called ourwoundedwarriors.org he funds it from items he sells that he creates from art he has created. He also accepts donations from the general public.

Because his is a private foundation, there is no real accountability.
It's not illegal what he's doing, but it is questionable. The Legion is looking into his use of the poppy and there are many who are going after the man viscously because they believe him to be a user.
I spoke with the man, I was curious and wary because of the whole ourwoundedwarriors.org thing.

I'm not so sure the man is a con, or that he's doing anything wrong, but there's no way to prove that he's doing the good things he states unless you want to spend hours on the phone. It's easy to surmise he's doing something wrong just based on the name he chose to use. His way of doing things makes accountability tough and in the non profit and charity world, accountability is everything.

I've experienced people complaining about me and where do the funds I/we raise go, our non profit has never made a ton of money but when it has raised anything, the donations were given very publicly to ensure people knew we were helping out in our community.  Like the over $4K we raised for Kate MacEachern, we donated it to her at the Royal Canadian Legion in Leduc - in cash the day after our event at a public presentation and had pictures to prove it.  Some of the people we helped, like a man in southern Alberta 18 months ago or so, whose wife just recently passed - we were donated an electric scooter, she had need of it, we did the driving from Kamloops to Calgary to deliver it. We never made anything out of it, because he and his wife are private people, it just felt good to make a difference.

Right now we have a donation that just came in, the Jouse 2 controller one of those tools that allows people to use their breath to do many things for them when they are paralyzed and we have a lift for a handi-van that can be used for converting a van into a wheel chair accessible van to donate.
The veteran we had intended to support with it did not want it. We were $25,000 short in our fundraising efforts to build him a wheelchair accessible scooter and instead acquired this lift that is in amazing shape. Sadly, the veteran felt so deflated that he's all but quit talking to us.  It's a hard bitter pill to swallow when you can't make something a reality. That doesn't happen to me often, especially when I am working to help someone else.

We have made one huge project a reality and because of our hard work, the Canadian Motorcycle Tourism Association has just taken over the Afghanistan War Monument & Veterans Memorial Gardens Project here in Grande Prairie officially.

Our Peace Arch, memorials, monument and concrete pad and solar street lights are ALL 100% PAID FOR!  As project lead that is something I am very proud of.  Phase 1 of this enormous project is in the ground and paid for, on time and on budget!

Now that Veterans Affairs has accepted the Canadian Motorcycle Tourism Association as keeper of the project, we have registered and are waiting on approvals to become an Alberta Registered Charity. It does not give us CRA status, but what it does do is: ensure our board goes through a criminal record checks and helps the public feel better about supporting us because they will be able to find us on the Service Alberta Website as a Charity.  It means that our fundraising materials have been vetted and that we are "cleared" essentially to ask for people to donate.

It also helps us learn about governance and charitable reporting and helps us grow as we work towards CRA status.

It's not hard to register, but many organizations don't know that if they plan on hitting $25,000+ in donations that they need to be a registered charity business in Alberta.

It's $60 for the fee, some paperwork and you mail in the application. It takes about 3 weeks for the process.

We hope that our registered charitable status in Alberta is finalized around the end of the first week in February.

Raising money for charitable causes/projects is a big responsibility.

You need to make sure you do the reporting the way people want you to - like the donations we got from the Legion's Poppy Fund (several Legions contributed).  We were given $16,500 towards our monument project that needed to be paid to the monument maker in one lump sum to ensure that the Legion's knew their money went to the right place.

It is very important that one takes care of those things the way the donors ask and so...


This photo proves that we made one payment of $16,500 to Sunset Monument & Stone in Calgary.

Our donor, the Royal Canadian Legion's of northern Alberta (District 1) are happy, and so is our monument maker!

Our project has grown to involve more than gardens and points of interest, it will involve a small museum, a gift shop etc...

It will hopefully be completed by 2020-2021 and then we intend to enter the Communities in Bloom Contest for Memorial Gardens.  We are going to put our gardens and monument on the map and ensure that every veteran who rides WANTS to come to Grande Prairie to experience our little piece of sacred ground.

www.motorcycletourism.ca is our new website.
You can watch there for all kinds of things our organization has decided to become part of!

In the meantime, Community Futures, the Rider friendly Business Association and the  Canadian Motorcycle Tourism Association are proud to present Canada's MOST Rider Friendly Contest - we are looking to find the community that treated the riding community the best last year. (2017)

Nominate your favourite community to ride to, to live in as a rider...

Have a great day everyone...
Belt Drive Betty,
Editor & Rider


Here is the Powerpoint for our Project - Veteran's Memorial Gardens




Wednesday, January 10, 2018

The 2018 Calgary Motorcycle Show

The 2018 version of the Calgary Motorcycle Show is now in the history books.
In all it was a well-attended show but the ravages of the economy over the last few years in our industry sure showed.

Harley-Davidson

Businesses that one expected to see there like Torch Motorcycles, no longer exist and businesses that have been present in the past just can’t afford them at the moment.


Attending a tradeshow is a VERY expensive proposition and while it is vital that the business community market itself, many just can’t afford it thanks to the economy.

Harley-Davidson
The Motorcycle Show really doesn’t have many choices as to potential locations they could move to in an attempt to bring down pricing.  There simply are no buildings in the Calgary region that are large enough or provide the equipment that is needed to host it.


Its disappointing really because the community has so many businesses and groups that really need and deserve the exposure that being out in front of 25,000+ eyeballs can offer.


The show itself was well run as always. Laurie and Brittany do a fantastic job and had lots of media of all kinds, which brought the consumers out, but there were a number of members of the Calgary Stampede show staff that let them down.

Honda


There is a new policy the BMO Centre has in place regarding entrance at doorways.  Only one doorway is open in the back hallways where vendors come in and every vendor, regardless of where their booth is located must enter through door 6 – in the dead centre of the hallway/building. Talk about inconvenient if your booth is in a far corner of the building.


The same policy is in effect for the public.
Everyone must come in through the main doors – ONLY.


The policy is not very friendly to either consumer or vendor. Bottle necks & plugged aisle ways means it takes vendors a long time to get back to their booth if they use the vendors lounge for a meal. It’s really a silly policy and as I said before, it’s one more reason why vendors are not returning to the shows. I provided the show staff with the feedback and I hope others have as well.


The show itself had a lot of variety of marques on hand with lots of new products and new models.


A new motorcycle shop in Calgary, Ill Fated Kustoms had a great display on hand and Kenny, the engineer/builder reminded me a lot of Chika. The same unassuming, humble personality that comes to life the minute he starts talking motorcycles.
As always the Ground ‘N’ Gravity Show enthralled all show goers who attended. While watching these athletes perform you will find yourself holding your breath.

Ground 'N' Gravity Show
SHE Rides Night on Friday had 451 women who took provided by Canadian Kawasaki. Betty Jo of Edmonton was the lucky winner.  There were over 1000 entries to the new Kawasaki Double Take draw and a very large excited crowd gathered at 4:00pm on Saturday to hear if their names were called.  Andy from Crowsnest Pass and Chad from Calgary were the 2 lucky winners of the Kawasaki Z125 motorcycles.


The Motorcycle Shows are a much-needed break from winter and the manufacturers and major parts and clothing wholesalers did a really good job of making their booths inviting and having lots on hand to see.


Oh and MINI DONUTS arrived to the Motorcycle Show in Calgary and for some, that is reason enough to get off the couch and come out!






Thursday, December 21, 2017

From my desk to yours, my home to yours, Merry Christmas, Happy Hanukah, Happy Kwanza, Happy Holidays.

As we get ready to celebrate the winter solstice and all of the holidays around the world like Las Posadas, Saint Stephen’s Day and Holy Innocents day I reflect on the year gone by and the year ahead.

As I look back at 2017, I realize that I have been going through a painful rebirthing, envisioning of who I am, who could I be?

I experienced a ton of change in 2017, after 45 years of smoking cigarettes I am almost 1-year cigarette free. (January 2nd is the anniversary.)

My good friend Blair died earlier this year. He was the road captain on that fateful day when I hit a road boil and crashed and had another bike hit mine from behind. 

I am not looking forward to discovery in February. It will bring up the memories of Blair, the sadness I feel at his departure from this side of the grass.  It will also bring up the frustration I feel over being sued by someone who hit me from behind, who was following too close.  

The frustration I feel over a police officer that did not do his job and never sent me a subpoena so I had no idea what date, time or city court was in.  The fact that I have a letter of apology from the RCMP officer offers little comfort, as I now have to relive that day and that whole horrid affair all over again. ARGH….


In May of 2017, PTSD started kicking my ass again, HARD. I did all of the survival things that I know to do to keep it at bay, under control, under wraps, I succeeded most of the time and failed miserably a couple of times. 


And that brings me to some people that I am hugely grateful for.

My contractors.  Yes, my family too, but today it’s the people who work with me I want to talk about…I am grateful to them and for them for so many reasons.

I have an injury that no one else can see, and sometimes I come across pretty impatient, harsh and intolerant with my tone of voice.  Sometimes my volume goes up and the aggression comes out and then the tears start to flow – tears of frustration at not being able to let nice Renee out.

For these people to keep hanging in there with me, through the ups and downs, well a girl can’t feel much more gratitude than I do right now.  I have come so close to losing everything I have worked all my life for, including my sanity, thanks to PTSD.

PTSD is hard to explain because no two people truly experience it the same way.

My triggers are someone spitting in my face while they are talking/yelling at me, the color orange when I feel threatened or vulnerable, someone coming at me from behind, unsecured loads, fire…there are a few others but these are the most important, the most hurtful of all of the triggers because they can spiral me into a pit of despair so fast.  These are my least controllable triggers.

In May I had a disagreement with someone who reminds me a lot of my mother.
My mother is a huge contributor to my hidden injury called PTSD.
Anyway, the relationship I had with my mother was love/hate.
It was stormy, and at times violent.

This happened on May 4th, the anniversary of Fort Mac, I was already fragile, but I knew if I got away from the TV and radio and all of the accounts and documentaries and threw myself into something I am wildly passionate about I’d be OK.

Once at the monument site, I had this person that was yelling at me about something she knew nothing about, she was doing it in front of a crew of construction workers, many in orange safety vests as she was spitting in my face while yelling.  I triggered hard. I was vibrating from head to toe, shaking like a leaf, and I asked this person 3 times to “PLEASE get out of my personal space”. The fourth time I didn’t ask, I yelled at her calling her some very choice, un-lady like names and ran to my car.   I drove out of the parking lot too fast, to a safe place about 2 blocks away and stopped the car. The waterworks were just flowing.

My heart was hammering, my mouth was dry, my ears were ringing, and my palms were wet. It took me a good half hour to get a grip on myself.  I went back to the job site and thankfully she and her vehicle were gone.  The rest of the day went uninterrupted, but I felt my embarrassment and I also felt the embarrassment of these men who were volunteering their time to help me at the monument site, having to witness this altercation, it was truly mortifying.

All summer long I battled the dark thoughts, the self-destruction, the pulling back from life and finally I sought out a business coach I know.  With her help, I started re-carving a path forward for my business and me.  The PTSD still weighs heavy on my brain, but having her to talk to and guide me, motivate me, understand and support me – WHEW – HUGE. So Holly Sorgen of EmPower Up, thank you for being such a kick assed business coach and holding my feet to the fire to perform and show up.

Susan Healey – for 12 years of the 15 I’ve been running this business, this gal has become my friend, my sister, and my anchor.  It’s so funny – this quiet, unassuming human being can whip my ass into shape over my tone or the way I say something or react to something like no one else can.  I almost need to be paying her fees for therapy because she sure helps me. I know there are times that if she didn’t need this job she’d have left me, but I am so grateful she’s stuck it out.

Grateful that today we have the kind of relationship where she is helping to prepare me to be a boss, a manager of people. That thought alone used to terrify me, that’s why I had a hard time growing this thing.

Her patience, perseverance and quiet unassuming way coupled with the knowledge that she is always there for me to bounce things off of, to vent to, so that I can think clearer…yes, without Suzie I am not sure where I’d be, but it wouldn’t be as the editor of a newspaper for motorcyclists that’s for sure. I’d have given up a long time ago.

Then there’s Dave T.  Dave has been with us three years now and his passion and dedication for helping all of the charity events, big & small across the nation get added to our calendars and promoted on Facebook is nothing short of a blessing.
Dave also has the patience to deal with my invisible injury.  He is not afraid to let me know if I cross a line, he’s kind but firm about it!

And last but not least there is Rhonda, my one and only sales rep; Rhonda is the president of RAGE in Saskatchewan and also has PTSD.  She was run over by a drunk driver in an SUV and was pinned under that SUV - ON HER MOTORCYCLE. Along side her many physical injuries, PTSD is one of her most painful and challenging to manage injuries too.

Rhonda’s PTSD reacts different from mine – where I knee jerk and generally become hurtful with my mouth, Rhonda turtles, pulls inside her self.
She drives me crazy, challenges the hell out of me, and forces both of us to be more compassionate with one another. Hidden injuries are hard to deal with in others, even when you yourself suffer from a hidden injury. Ask any veteran.

We are a team, as dysfunctional as any family can be, but as tight as any family can be.   As I sit back and reflect on a year filled with ups and downs, smiles and tears, I can see the perfect balance these people bring to my life, my business and me.
My only hope is that I bring value to theirs as well.

My team of contractors balances me out; they hold me accountable while understanding that PTSD is not always “controllable”.
Sometimes you have to ride it out. 

The fact that they get it makes me feel blessed and special.

I am not sure why I deserve their loyalty and friendship, but I am grateful for it and hope they know I have their six and that they are part of my extended family, and are loved and appreciated even when it doesn’t seem so.

I hope that as you reflect back on your year that you can count many blessings and I’ll bet as you examine all of those blessings, a person is attached to them somewhere!


Merry Christmas, Happy New Year and all the best to you and yours in 2018!

Belt Drive Betty,
Editor & Rider

Monday, December 04, 2017

You Live in the Land of the Zombies and yet YOU Want to Lane-Split?

The Zombie Apocalypse is here just incase you missed it. No there wasn't a horrific invasion, there was no violence or bloodshed either.

In fact, the people who have become zombies, it would appear, did so willingly.

Texting while you walk, while you drive, while you have meetings and right after you have sex.

Looking down, oblivious to the world around you, yes, you are a part of the biggest invasion in the world today, the Zombie Apocalypse.

There is a movement that began here in Canada a little over a year ago, wherein some motorcyclists are calling for the legalization of lane splitting.

I have ONE, only ONE huge objection to that....

NO ONE FOLLOWS THE RULES OF THE ROADS AS THEY EXIST NOW.

You know, without a doubt that your city has the stupidest drivers ever. You encounter them daily.

You know without a doubt that there are immigrants to this country who have gotten a license that should not have one, even in a smaller city like Grande Prairie we have them.
It's as if someone gets tired of doing their job and just gives these people licenses.

There are drivers both professional and unprofessional that are texting, reading, disciplining their kids, putting on make up, fighting with their spouses and closing business deals, all while driving

People don't just drive in their vehicles these days, they are too busy living their lives inside their cars, trucks, SUV's and vans to care about you and your life or your legal right to lane split.

Let's take a look at a few hard facts about the Canadian end of the human race:


#1 - People know drinking and driving kills and yet, they catch an average of how many drunks each year driving?  The stats from MADD here in Alberta? 1 in 5 people involved in a crash had been drinking. In 5 years 8,600 Albertans have been charged with impaired driving.

#2 - People have known that texting and driving is dangerous for a good number of years now, and yet according to Rate.ca: Distracted Driving is now the number one risk on Canadian roads contributing to 8 in 10 collisions.

#3 - We live in a country where we have a TV show called CANADA's WORST DRIVER - does that not tell you anything?

And you want to risk your life Lane Splitting, on your Motorcycle? Seriously?

I hope your ICE card is up to date and that you have your affairs in order. Let me ask you something....

Do you really think that you could educate enough drivers out there to make the risk worth it?
Do you really think that the guy who is stuck in traffic is gonna let your bike through?

Go drive down on the lower mainland of BC during rush hour and tell me if you really think that you want to risk your life that way.

The hot heads and road-ragers out there will tune you in in short order and they won't care if there is a law that would allow you to do that.

The video below is from Los Angeles, where Lane Splitting has been legal for years:



The rider in this video does not help his cause and is just as much of a hot head as the guy in the car and puts himself needlessly at risk.

And that my friends is the human race and you really want to risk your life to lane splitting?

Whatever floats your boat, but knowing the quality of people driving that I have encountered on the roadways of Canada, you won't be catching this gal lane splitting, legally or otherwise any time soon.

And that's what's on my mind today...

Belt Drive Betty,
Editor & Rider

Canada's MOST Rider Friendly Community Contest:
You the riding community and our partners from the Rider Friendly Business Association and Community Futures of Canada help us find that community that made riders feel the most welcome during the 2017 riding season! Join us January 2nd, 2018 as the hunt begins.



Thursday, November 30, 2017

The war is on!

There is a war heating up in Canada that has already been active in the US for a while and that is the war for your recreational dollars, especially if you are aged 25-39.

There are those in the motorsports industry that think that the market has shrunk because millennials aren't buying motorcycles, some who think this is just a Harley-Davidson problem and that other marks are doing well...

But what is really going on here?

We at Belt Drive Betty are on a mission to find out what Millennials are really thinking about motorcycles.

What are millennials riding and why?
If they aren't riding - why?

In doing the online research as to what the challenge seems to be for the manufacturers as to why young folk don't appear to be riding, I came across some interesting survey stats on millennial and the kinds and volume of vacations they take!

The American Society of Travel Agents recently did a survey of 1,500 travellers in the US between 25 and 39 years old. According to an article on the survey that appeared in the Boston Globe, they learned that 80 percent of those surveyed had taken a leisure trip in the past year.  In fact, millennial took more vacations in 2016 than any other generation! The numbers break down like this:
Gen x - those aged 40 to 51 took 1.8 vacations last year.  Baby boomers, ages 52-70 took 1.65 vacations per year and millennial?

2.38  vacations in 2016

Perhaps millennials have it right, the work life balance thing that is! Maybe from watching their parents and families stress and make themselves ill over things, they decided that vacations were vital, who knows, but it sure is interesting!

The millennial's reason for travel according to the article was to relax and connect.   "It matters who you go with, even more than where you are going."

At a recent Travel Alberta conference I attended, we learned that millennial want experiences.
They want different, off the beaten path, out of the norm kinds of experiences.

A very odd statistic that came out of the survey - millennial love cruising. ON CRUISE SHIPS.

Something else that is proving interesting, Millennials tend to use travel agents far more than their counterparts in other generations, and they are using them to enriched their experience, not just to handle the logistics.

Also in doing the research for future articles I learned that when things are measured through the eyes of insurance agents doing quotes, that millennials are in fact buying motorcycles but the kinds of motorcycles they are buying are 5-750 CC's because anything more in the power department ends up being a huge hike in insurance costs.

Yet another viewpoint of this discussion comes from Harley-Davidson themselves. In an interview with TheStreet newspaper, Harley-Davidson's CEO, Matt Levatich was quoted as saying:

Q. It's said that millennials aren't riding motorcycles, but I see them everywhere on bikes. Why are people wrong?
A. Number one, the ability to research this is difficult. There was an analyst report that referenced millennial ownership trends in new bike sales. You can't just look at new bikes. 
The used bike marketplace has 2 1/2 times the turnover of the new bike marketplace.
There are plenty of millennials riding motorcycles. It's up to us to inspire them to ride and engage with Harley-Davidson. As we look at an increased level of sophistication of our outreach, we look at psychological, life-stage and demographic trends to surgically grow riders, and Harley riders. We have to understand and meet customers where they are, whether they are millennials, Gen X, Gen Y, or baby boomers or generations yet to come. We have to shift from we build bikes to we build riders. End Quote
Revzilla had a very engaging article on attracting the millennial into the riding world, the big take away?

Millennials value experience over possession.

Yet another article, this one at motorcycle.com claims it is because Millennials are broke, but if that's true, why are they taking so many vacations?

Armed with this information, I can't wait to start interviewing younger riders and find out what makes them tick...are we old codgers  in for any surprises or will they still love the wind? The experiences that your motorcycle takes you to and through? The community the motorcycle creates, will they still embrace it and what about the charitable aspect?  Are they still going to love rallies or will they be riding for purely transportation purposes?

I have a lot of burning questions as we look for the answers to burning questions like, what will motorcycling look like in 10 years? 20 years?

If you have a millennial in your life, please invite them to answer some questions for me....I will be holding TV Interviews at the Western Motorcycle Shows - times and information for each show below.

And that's what's on my mind this fine day.

If you are blessed enough to be riding today because you live somewhere warm, with no snow, please send me a plane ticket....

Belt Drive Betty,
Editor & Rider



To register to be interviewed at the Calgary Motorcycle Show:  http://goo.gl/7do5M9


To register to be interviewed at the Edmonton Motorcycle Show: http://goo.gl/bmJkjF


To register to be interviewed at the Vancouver Motorcycle Show: http://goo.gl/tzFQ4c

Looking forward to what we learn!!!!!!

Thursday, November 16, 2017

Buyer BEWARE - not all Disability Tax Credit Companies are created equal


Versus




Today we are going to do a comparison of two companies that offer help to get your disability tax credit from Revenue Canada approved.

Through a good friend and colleague of ours, my husband and I recently found out that he qualified for the Medical Disability Credit from Revenue Canada. (I can't believe that through all of the years working with Chartered Accountants not one of them determined that he should apply, but that's a whole different story.)

Our friends went through True North Disability Services, they charge 20% of whatever you get for a refund cheque from the government.

We went with Disability Credit Canada at 25%.
Now the gal I dealt with there, Rose, explained that while their fees were a wee bit higher than True North's, we would get the best and most personal service.

Wow, that was one expensive decision that burned us badly in at least two ways.
Poor customer service and a $1,300 hit on the refund.  

The customer service with Disability Credit Canada was anything but good.
In fact, they kept spelling my husband's name Marc instead of Mark or calling him Michael, I had to get darned right pissy about it before they finally got it fixed. I was Mary, not Marie.
They failed to communicate with us the way we were promised they would. I in fact have emails that Rose never responded to. Just totally ignored, which is why I ended up having to call them all the time.

Now our friends applied two weeks before we did. We both got letters from Revenue Canada that we were approved on the exact same day. The difference is that they knew they were approved about 10 days before we did, because True North called them and told them so.
Our friends got their cheques, both husband and wife in September.
We are still waiting on ours. For only my husband. He is the only one who applied.
We got told by Disability Credit Canada that hubby's cheque would be direct deposited to his account on November 14th, but my husband does not have direct deposit set up with Revenue Canada and therefore, after three days of looking for a cheque they said would come and hadn't I emailed them again and got told sorry, it will be mailed on the 14th.

Oh and we already have their invoice, not just by email but by regular post as well.

I bitterly complained about the service throughout the entire process but the answers were always to blame Revenue Canada.  

What I have learned:

If your doctor fills out the forms properly, and uses the words that Revenue Canada likes and your disability hampers your day to day life, you can qualify, often on your own.

Disability Credit Canada would have you believe that they are there to help you and to a degree they are I guess, they do check on the file periodically, especially if YOU take the time out of your day to question them as to the state of your application but beyond that they truly do nothing.

The only benefit to working with a tax recovery company from my perspective I guess was that it is one less thing that you do not have to think about, at least if you work with the right company, which my hubby and I were clearly not.

"You get what you pay for" is NOT ALWAYS A TRUE STATEMENT!

At least our friends who only paid 20% commission got great customer service.

They got a phone call/email every couple of weeks just touching base, they got told when their claim was approved before the government told them. Not us. We found out from the government first that we were approved and later got the call from Disability Credit Canada.

There was nothing about the service we got from Disability Credit Canada at 25% that was any better than True North's at 20%, in fact, right across the board Disability Credit Canada was hands down WORSE in the customer service department.

Suggestions:

If you aren't patient enough or confident enough to do the paperwork yourself, then based on my knowledge and experience I would recommend you use True North Disability Services. If you are going to give up some of your money that is meant to support you to a company to do the work for you, PLEASE pass by Disability Credit Canada and go straight the the cheaper, more effective and communicative True North Disability Services.

In my personal humble opinion, Disability Credit Canada is there not to help you but instead they are there to take advantage of you and your disability by charging 5% more for lesser quality service.
They could care less about helping you except for that first 14 days. 
Once they get through the period when you are able to cancel your contract - forget any kind of customer service quality. The upper management is rude, dismissive and condescending.
They only want to get that 25% and in the case of my husband who was approved for 10 back years of an illness that has had him taking daily injections, going through tests, taking crap like prednisone, experiencing things like paralysis etc....that 25% was just under $6,000 as opposed to $4,700 at 20%.

And $1,300, well, that's a lot of money to pay for such poor service.

Like I said, BUYER BEWARE - I am turning in a complaint on this company, Disability Credit Canada into the Better Business Bureau and I am going to write the CRA because trying to talk to the company about their lack of promised service is like talking to a closed door in a house that has no one living there.

It has been our experience that Disability Tax Credit Canada doesn't ADVOCATE for the disabled the way they claim. As a matter of fact, based on our our experience I would say they RIP THE DISABLED OFF.

They will treat you really nice just long enough to get you through that 14 day cancellation period and then their service becomes NON existent. 

THAT WAS OUR EXPERIENCE.


That's what's on my mind today, stay warm and if you are blessed to live somewhere warm where you can still ride, please send me an airplane ticket....

Belt Drive Betty,
Editor & Rider

The Toronto Star has a good article about a different company, same kind of scenario:
https://www.thestar.com/news/gta/2011/01/05/agency_charged_woman_10000_for_tax_claim_she_could_have_filed_for_free.html

 The Canadian Personal Finances Blog also speaks knowledgabley about these kinds of companies and that it is easier to file on your own than you think: https://www.canajunfinances.com/2014/03/26/disability-tax-credit-please-do-it-yourself/